Is VAT included in the prices of the products?

 VAT is included in the sales prices of all products sold through www.mayalihane.com.

Can I change the address where my order will be delivered?

Please check if your order has been shipped. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can contact customer service at 0 850 888 5 805.

When will my order reach me?

Orders arrive at the buyer in 1-3 working days.

How can I find out if my order has been shipped or not?

You can track your order status on the My order details page via the site.

Is there anything I should pay attention to when receiving the delivery when the cargo brings the product?

Yes.Damage to products may occur due to cargo during shipment by cargo. For this reason, when delivering the product, you should pay attention to whether there is a situation such as crushing, tearing and wetting in the package. If this happens, you should not pick up the cargo and make a report to the cargo authority.

How can I get to the product that has arrived but has not found me at home?

If you are not at the specified address, the product you ordered will be delivered to the nearest shipping office to your current address. It is kept in the branch within 3 days.

How soon will the refund be made when I cancel the order?

If you cancel the order or return the product, your money will be refunded within 7-10 business days from the time the product reaches us.

How many days can I return the product I received?

You can return it within 15 days from the time the product reaches you.

What should I do if the product I received is stale/broken?

If you send the product to us before the end of the refund period, the necessary actions will be taken and the money will be refunded. If we have the same product in stock, you will be informed so that you can create a new order.